Shipping Policy — Casolette.com

Thank you for shopping with Casolette. This Shipping Policy explains how we process and ship your order.

Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. During high-volume periods (holidays, promotions), processing may take slightly longer — we'll note any delay on our homepage or in your order confirmation email if that happens.

Shipping Time

Once your order ships, delivery typically takes 5–10 business days within the continental United States, depending on your location and the shipping method selected at checkout. Estimated delivery windows are shown at checkout before you complete your purchase.

Shipping Costs

We currently offer free shipping when you purchase 2 or more items in a single order. Standard shipping rates for single-item orders are calculated and displayed at checkout.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Please allow 24–48 hours after receiving your tracking number for tracking information to update.

Shipping Delays

Occasionally, shipments may be delayed due to weather, customs processing, carrier delays, or high order volume. We are not liable for delays caused by the shipping carrier once a package has left our fulfillment center, but we're always happy to help track down a delayed order — just reach out to us.

Lost or Damaged Packages

If your order arrives damaged or you believe it has been lost in transit, please contact us within 14 days of the expected delivery date at support@casolette.com with your order number and, if applicable, photos of the damaged item(s) or packaging. We'll work with you to resolve the issue with a replacement or refund.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible at support@casolette.com — we can update the address only if the order has not yet shipped. We are not responsible for orders shipped to an incorrect address provided by the customer.

International Shipping

At this time, Casolette ships within the United States only.

Contact Us

Questions about your shipment? Email us at support@casolette.com and we'll get back to you as soon as we can.